If you have ordered a personalised item, please email your text (letter, name and/or birth details) to hooray[at] with your order number as the subject, or use the form on this page. If you are ordering more than one, please indicate which text goes with which item. Your email order notification will have a link to this page but we will email or SMS within 24 hours regarding the personalised text if we don’t hear from you!


Once we receive your text, we will personalise your chosen design and email you a soft digital proof to approve. If you spot an error, we have included one set of changes for any minor text revisions in the price. We will send through a secondary soft digital proof for you to approve. Once you have approved the secondary soft digital proof, we will action its printing.

If you have any concerns about this process, please email us via hooray[at]